• SAC 3.0

    Operations

  • Customize your operation

    of digital channels

  • On the social networks,

    experience in service is critical

Integrated Solution

joined effort to offer results.

EXPERTISE IN OPERATION OF DIGITAL RELATIONSHIP

relationship project and service on social networks

Use a complete infrastructure with qualified analysts, state-of-art tools and a smart team specialized in operational analysis.

You can have a team of digital channels with focus on well-defined service, flow, and processes.

ALKES offers a complete service

Meet Alkes Contact and other solutions

HOW IT WORKS

fragmentation and qualification of user's feeling

  1. QUALIFICATION AND CLASSIFICATION OF MENTIONS, CHECKING ITS RELEVANCE, TYPE OF SUBJECT AND IF IT IS LIABLE TO SERVICE.

  2. FEELING AND QUALIFICATION OF QUOTATIONS ON SOCIAL NETWORKS.

  3. FAST FIRST INTERACTION, STRENGTHENING THE BRAND POSITION AND MINIMIZING EVENTUAL NEGATIVE IMPACTS.

  4. REAL TIME FOLLOW-UP OF OPERATION.

  5. ANALYTICAL REPORT WITH 360º ANALYSIS OF MEDIAS, MENTIONS, QUALIFICATIONS, SERVICES, AND RESULTS.

THE REASON OF SAC 3.0

more than reports, actions of results.

You define the medias, reports and office hours

FLEXIBILITY

Generate databases of clients, know their shopping habits, make directed campaigns and advertise products.

CRM

Implement and measures basic KPI's with SLA, TMA, TMO, among others.

KPI's

Understand and service clients. Work efficiently in any situation. Manage crisis and minimize impacts.

RESULTS

ADVISORY INTELLIGENT MONITORING

SBI

Social Business Intelligence
  • Brand monitoring
  • Competition
  • Products
  • Services
  • Market
  • Feedback 360
  • Identification of crisis
  • Client profile
  • Content assessment
  • Correlation of facts

 

Social CRM

Relationship and SAC 2.0
  • Flow between market and SAC
  • Technology implementation
  • Training and capacity
  • Customer service
  • Identification of crisis
  • Tickets of service
  • Service operation Assessment and diagnosis

Monitoring Purpose

  • Understand several relationship scenarios of consumer market with the Brand;

  • Identify in consumer market the complaining, compliment points, and suggestions, whether explicit or indirect;

  • Compare their indicators with the competition.

Agenda

  • Brand monitoring
    - dashboard
    - highlights
    - results
  • Channel Performance
    - dashboard
    - results
  • Service
    - dashboard
    - results
  • Conclusions
  • Recommendations

SBI SOCIAL BUSINESS INTELLIGENCE

Information and assessment of social networks, comprising brand, product, services, campaigns, market, and competition.

Through advanced technology, our annalists implement a full monitoring system of social medias. This survey produce, periodically, statistical reports on your company's view. SBI is a service assisting problem diagnosis and opportunities, monitors phenomenon and supply a broad feedback (feedback 360) of what happens with your brand, competition and market.

Social Business Intelligence assists your company on making strategic decisions with your market and consumers.

We identify and map the main opinion leaders of your brand.

SOME CLIENTS

Partners and clients counting on our services.

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