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ROBOTIC OR INTELLIGENT SERVICE ?

Know and implement this solution in your company.

WHAT IS THE ROBOTIC SERVICE

high technology for online service

Robotic Service is all self-care system where the typed questions in colloquial language receive written answer, producing the same effect as a virtual dialog and without the presence of an agent or attendant.

To be Intelligent, it is necessary the questions - even misspelled and/or with missing letters, or on restrict sense - can be interpreted by the robot and it chooses among the countless answers previously prepared, that one that best corresponds to the questioned topic.

To that end, it is necessary a team highly specialized in Portuguese and "informed" about words and their current meanings. Knowing slangs and the spelling used in proper internet messages are requirements for the intelligent service.

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ALKES offers a complete service: linguists with expertise in service + robotic system (optional).

Meet Alkes Contact and other solutions

HOW IT WORKS

continuous implementation and adaptation

  1. TOGETHER, DEVELOPING, CREATING, IMPLEMENTING AND CUSTOMIZING QUESTIONS AND ANSWERS, AND THEIR INTERACTIONS

  2. DAILY ASSESSMENT OF YOUR INTELLIGENT SERVICE SYSTEM, IMPROVING CONTENT AND MAKING THE ANSWERS MORE APPROPRIATE.

  3. WORK FOCUSED ON AUTOMATIC SERVICE IMPROVEMENT, INCREASING CLIENT RETENTION FOR THE HUMAN CHANNEL.

  4. EXPERTISE IN ETYMOLOGY AND SEMANTICS

THE REASON OF INTELLIGENT SERVICE

an implementation and continuous improvement project.

Gain in scale without increasing the cost

Economics

Remove "bottlenecks" in traditional services

There is no waiting

Show answers faster to your client

Promptness

Team of linguists highly qualified, with more than 2-year experience in service and with completed higher degree

Qualified Team

Alkes in Numbers

expertise in online service for small and big companies.

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Years of experience

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Online attendants

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Services

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Clients served

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