• Customize the online service

    of your company

  • Do not lose sales

    with offline service

  • Decrease the operational costs
    with our relationship offers

  • Provide your client a safe shopping

  • We serve and you gain time
    to focus on your business

Chat for E-commerce

complete online service solution

Our solution provides your company the convenience to answer all the questions anytime, with quality and availability that your clients require.

People

O The service is specialized; all our attendants have higher degree and are qualified to service any segment.

In addition, we allow the contact with the client to be done in a more flexible time, out of office hours, and consequently increasing the reliability of your e-commerce.

Processes

Online Dashboard for full Operational follow-up. With this, you will have macro-information, with number of services, qualification and time in which they occurred, as well as a more detailed analysis, such as full content of interactions, when and who serviced.

Through this analysis, Alkes collaborates with the development of service operational processes.

Technology

We count on one of the best platforms in the market, providing a full analysis of indicators, in addition to improve each service and communication step with you company.

The online service hold and clarify 90% of the client's questions. Thus, the store can better organize and optimize its internal team, using it only as a BackOffice of our team.

BENEFITS

increase in reliability and income

Reliability for your e-commerce

  • Customers service in more flexible and extended time (from 8 a.m. to 12 a.m.);

  • Convenience and promptness in clarify questions and guide clients;

  • Attendants with higher degree and specialized in e-commerce.

Increase in sales and income

  • Increasing availability of sales channel reducing the telephone and e-mail service;

  • Decreasing cart abandonment because of promptness in solve client's questions;

  • Servicing of a retrained demand of clients that did not get in touch with the store before.
0

%

of clients serviced straightaway, without waiting.

CHAT in Numbers

demand of online service via chat.

0

%

of online consumers prefer to talk via chat.

0

%

of basic pre-sale questions, such as: payment forms, delivery forms and questions of products in the description of the site.

0

%

of questions about orders (the majority inside the deadline).

0

%

of extremely technical questions.

Some clients

partners and clients counting on our services.

WRITE US

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